Which ServiceNow module is used to manage catalog items?

• A. Manage Catalog
• B. Maintain Items
• C. Catalog Management
• D. Item Configuration

Answer: (B)

The correct choice for managing catalog items in ServiceNow is the module focused on Catalog Management. This module is specifically designed to handle the entire lifecycle of catalog items, including their creation, categorization, and management within the service catalog.

Catalog Management provides a structured approach to offering both standard and custom items to users, enabling organizations to streamline how services and products are delivered to employees or customers. It includes functionalities that allow for the organization of items into categories, management of approvals, and tracking of requests related to these catalog items.

While other choices may have terms that suggest they are related to managing items, none hold the specific focus on structuring the service catalog as effectively as Catalog Management does.