Which types of records are not captured in an update set?

• A. Data records
• B. Configuration records
• C. Change request records
• D. Incident records

Answer: (A)

An update set is a feature in ServiceNow used to capture configuration changes made to the application, allowing those changes to be moved between instances. The types of records included in an update set typically encompass configuration records that define how the system behaves, such as business rules, workflows, forms, and tables.

Data records, on the other hand, represent transactional or user-specific data—like an individual incident, change request, or problem—which are not meant to be transmitted through update sets. Instead, data records are generally handled through data import/export processes or integrations. This distinction emphasizes that update sets are designed to manage structural and functional changes in the application environment rather than the actual operational data or instances of records already existing in the system. Hence, the selection of data records as the type of record not captured in an update set is accurate.