Who can perform all requestor actions and view or modify approval records directed to them?

• A. Requester
• B. Approver
• C. Process User
• D. System Administrator

Answer: (B)

The correct answer is that an approver can perform all requestor actions and view or modify approval records directed to them. In ServiceNow, approvers have specific roles that grant them the ability to review requests that require their approval. This includes making decisions on approval tasks, which involves actions such as approving or rejecting requests, thereby impacting the workflow of requests that are dependent on their decision.

This role is specifically designed for users who must evaluate and act on requests submitted by others, allowing them to manage approval records relevant to their responsibilities. An approver can also see the history of requests they’ve interacted with, thereby enabling an informed decision-making process.

In contrast, the requester is primarily focused on submitting requests, while a process user typically engages with requests in a way that's broader or tied to specific limits within a workflow, lacking the full scope of approval authority. The system administrator, while they have overarching control and configuration capabilities, does not specifically focus on the approval process as part of their role. Thus, the role of an approver distinctly supports the actions and capabilities described in the question.